Frequently Asked Questions
Did you have a quick question or concern that needs answering? Check out our FAQ section before formally contacting us to see if we may already have your answer!
Current shipping locations include Last Mountain Lake, Qu’Appelle Lakes, Southey, Estevan, Weyburn, Emerald Park, Buena Vista, Regina, Moose Jaw and
Surrounding Areas.
If we don't ship to your location, don't worry! Just send us an email at sales@flyingcreektrees.ca to receive a shipping quote. Please be sure to include the quantity and size of trees in your order.
We take care of shipping the trees ourselves, straight from our nursery to your doorstep. This allows us to offer a fixed rate and provide large quantities of trees to rural areas. If shipping is not offered to your location, please contact us at sales@flyingcreektrees.ca to receive a shipping quote, please include the quantity / size of trees in your order.
Absolutely! Within the Regina area we will deliver to rural addresses for a flat shipping rate. Please enter your legal land description where it says "Delivery Instructions". If you forget, don't worry we will contact you for delivery instructions.
Two weeks prior to delivery we will send an email indicating the date your trees will be delivered.
If you need to reschedule your delivery, simply reply to the email we send with your request and we will be happy to assist you. We want to make sure your tree delivery experience is as stress-free and convenient as possible.
Please note that we require at least 48 hours notice prior to the original delivery date in order to reschedule. This allows us to make the necessary arrangements to ensure a smooth and timely delivery.
Follow these simple steps to properly plant a tree:
- Dig a hole that is twice the diameter of the pot and as deep as the pot.
- Scrape the bottom of the hole.
- Mix some potting soil with topsoil.
- Backfill the tree in layers, packing each layer by hand.
- Ensure that the tree is at the same height or slightly higher than the surrounding soil.
- Build a 4-inch-tall berm around the tree that is 2 feet in diameter to collect water.
- During the first month, water the tree once a week with the same volume of water as the size of the pot. For example, a tree that was planted in a 1-gallon pot should receive 1 gallon of water per week.
- After the first month, water the tree every two weeks, using twice the volume of the pot.
- Water the tree early in the day or late in the afternoon to avoid evaporation.
- Water at the base of the tree, not on the leaves or branches, to prevent disease and promote healthy growth.
- Mulch around the tree to retain moisture and regulate soil temperature. This will also help prevent weed growth and protect the roots from damage.
For newly planted trees, it's best to apply fertilizer sparingly until they've taken root and established themselves. This typically happens after their initial growing season.
After 1 year of growth, fertilizing trees once annually is recommended to encourage healthy growth and establishment.
We do not offer returns or warranty on trees. The survival of trees is dependent on several factors out of our control such as water, sunlight, fertilization, soil quality, planting procedures and so on. We send out trees and shrubs that are healthy and of proper form. After they are picked up or delivered it is up to you to properly care for them.
If you want to cancel your order, send us an email at sales@flyingcreektrees.ca. Please note that a 20% restocking fee will be applied to all order cancellations.